Betak Group

Middle East

Betak Group

End-to-end digital transformation at Betak Group with ERPNext

About

Betak Group

In Egypt’s growing custom furniture industry, Tejan has established itself as a trusted manufacturer of bespoke kitchens, bathroom units, dressing rooms, and decorative woodwork. Acting as both the production powerhouse and the fulfilment engine behind the retail brand Baytak Store, Tejan offers fully customised interior solutions directly to consumers.

Apps implemented

ERPNext

Framework

Industry

Furniture Manufacturing

modules implemented

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Key Operational Challenges Before ERPNext Manufacturing (Tejan):

Lack of dynamic and flexible BOM structures: Given the wide variety of sizes, finishes, materials, and accessories involved in each product, there was no scalable Bill of Materials (BOM) model to support custom configurations or generate cost estimates accurately.
Disconnection between Sales Orders and Production Orders received: the Baytak Store showroom had no automated linkage to the production floor, resulting in delays, miscommunication, and a lack of accountability.
Poor item classification and codification: Duplicate item entries with inconsistent naming conventions created confusion in stock tracking and made it difficult to analyse consumption or maintain accurate inventory levels.
No real-time production tracking per order: The manufacturing team had no unified dashboard or workflow to monitor each project’s progress, leading to bottlenecks and delayed customer updates.
Retail Sales & Customer Service (Baytak Store): No visibility of order status from the customer’s side. Customers had to call repeatedly to get updates on their orders. There was no real-time status update or automated communication mechanism.
Lack of a centralised system for product warranty issuance and tracking: Warranty certificates were not linked to product serial numbers, making after-sales service inconsistent and unstructured.
Reliance on manual communication channels: Sales and support teams were overwhelmed with follow-ups due to the absence of digital engagement tools like automated messaging or integrated customer alerts.

Benefits

ERPNext-Based Implementation For Manufacturing (Tejan):

Structured and scalable multi-level BOMs: A dynamic BOM system was developed to accommodate variable attributes (e.g., material, colour, size, accessories), enabling accurate cost calculation and standardised production planning.
Full implementation of Make-to-Order (MTO) workflows: Each Sales Order was automatically converted into a linked Production Order, with real-time tracking enabled across all stages of manufacturing.
Reclassification of inventory using Item Templates & Variants: Items were restructured under unified templates, with all variations (colour, dimension, material) handled using ERPNext’s Item Variant system, drastically reducing duplication and improving stock control.
Dedicated WIP (Work in Progress) warehouses and routing. Intermediate materials and semi-finished items were tracked independently, improving material flow visibility and preventing resource loss during multi-stage assembly.
For Retail & After-Sales (Baytak Store): Seamless integration between Sales, Manufacturing, and Inventory Orders placed in the showroom now initiates a fully connected chain of actions. from materials reservation to manufacturing to delivery, without any redundant data entry.
Automated warranty certificate generation linked to serial numbers: A digital certificate is issued automatically upon delivery, stored in the system, and available for customer service queries.
WhatsApp integration for real-time customer notifications: Using the frappe_whatsapp gateway, automated alerts are sent to customers at key milestones. Order confirmation, Production start, Order status updates, Delivery readiness, Warranty certificate issuance. This significantly enhanced customer engagement and reduced the burden on support staff.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

Unified data access for all departments, enabling informed decision-making across pricing, production, and stock management.
Real-time order status tracking empowered both internal teams and customers with transparency and control.
After-sales processes such as warranty tracking were formalised, improving customer trust and retention.
Manual communication was drastically reduced by leveraging WhatsApp-based updates and proactive messaging. The sales team became more productive and responsive, with access to live dashboards and document-linked processes.

“Smart Solutions didn’t just implement a system—they helped us build a digital workflow that fits our reality. For the first time, we have full control from order placement to post-delivery. Everything is automated, traceable, and streamlined.”

Mohammed Abbas

CEO

Implemented by

Smart Solutions

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story